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Home > About > 2017 ACCC Innovator Awards: University of Alabama at Birmingham Comprehensive Cancer Center

2016 ACCC Innovator Award recipients

University of Alabama at Birmingham Comprehensive Cancer Center
Birmingham, Alabama

Patient Care Connect—Lay Navigators Improve Quality & Reduce Cost of Care

Trained lay navigators at the University of Alabama at Birmingham Comprehensive Cancer Center developed a program aimed at reducing the cost of cancer care while improving quality and patient satisfaction. Outcomes include reducing ER visits, hospital admissions, and ICU admissions—more for navigated patients—than non-navigated patients. Patient satisfaction with the navigation program was high, with 89% of navigated patients reporting that they would recommend the program to another cancer survivor.

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