Frequently Asked Questions

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September 17–20, 2008
Hyatt Regency San Francisco
5 Embarcadero Center, San Francisco, California

Frequently Asked Questions:

What is the street address for ACCC?
The address for the Association of Community Cancer Centers (ACCC) is 11600 Nebel Street, Suite 201, Rockville, MD 20852-2557.

I'm interested in exhibiting at the conference. How can I get information?
Please contact Mal Milburn at 301.984.9496, ext. 252 or
mmilburn@accc-cancer.org. The exhibit day is Friday, September 19, 2008.

My hospital will be paying the registration fee by check. Is there any way that I can still register online?
Yes. Select "BILL ME" for the payment method when registering online. Photocopy your registration form or confirmation (to match your registration with the check) and send this and your check (payable to the Association of Community Cancer Centers) to: Meetings Department, 11600 Nebel Street, Suite 201, Rockville, MD 20852-2557.

How can I get a copy of the conference agenda?
The conference agenda is available online. The agenda will also be printed and mailed in the official conference brochure early this summer.

I have reviewed the information on the website and still can’t find the answer to my question—who should I contact?
Please call the ACCC Office at 301.984.9496.
Program Content/Speakers/Private Functions—Lu Anne Bankert (ext. 219)
Board Member/Committee Inquiries—Jason Peller (ext. 217)
Exhibits—Mal Milburn (ext. 252)
IAC/ECC/TAC Inquiries—Rob Demske (ext. 228)
Membership—Lori Gardner (ext. 226)
Registration—Karla Smith (ext. 216)
Miscellaneous—Kristen Hagy (ext. 215)

Do I need to register to attend individual sessions during the conference?
No. Seating is on a first-come, first-served basis.

What does the conference registration fee cover?
The registration fee includes official program events, materials, social events, and all scheduled meal functions as outlined in the agenda. The registration fee does not include travel or hotel accommodations.

Can I receive continuing education units for attending the conference?
Yes. AMA, (Category 1), CNE, ACPE, and CEU credits will be available.
Click here for Pharmacy, Medicine, and Nursing CE accreditation statements.

I went online to register for the conference and entered my credit card information in the payment section. However, I received an email stating that I was registered, but my payment did not process. What went wrong?
Your payment was not accepted by your credit card company. You may need to consult with either the cardholder, or the department at your institution that manages the credit cards. The four most common reasons that a credit card would be rejected for an online payment include: 1) typos in the card number, expiration date, or address; 2) you are not authorized to use the credit card for this type of purchase; 3) the amount of the purchase exceeds the dollar limit on the credit card; and 4) the name and/or address of the cardholder does not match the information listed in the online registration.

Once your payment situation is resolved, you may return to your online conference registration to add the payment information. If you need further assistance, please contact the ACCC office at 301.984.9496, ext. 216.

What is the cancellation policy?
All cancellations must be in writing, and should be submitted to Karla Smith via fax to 301.770.1949. Cancellation requests received by August 15, 2008, will entitle the registrant to a refund less a $50 processing fee. Cancellation requests received by August 29, 2008, will entitle the registrant to a refund less a $100 processing fee.

No cancellation refund requests will be accepted after August 29, 2008, but, upon request, the conference program book will be mailed to the registrant after the conference. Please note: Registrations can be transferred to another member of your center but not to another meeting. Transferred registrations will not incur a processing fee.

Lu Anne Bankert, Senior Director, Programs and Meetings
Phone 301.984.9496, ext. 219, Email labankert@accc-cancer.org