Froedtert Clinical Cancer Center

Froedtert & the Medical College of Wisconsin Clinical Cancer Center at Froedtert Hospital Campus
Milwaukee, Wisconsin

Right Place, Right Provider, Right Time: Implementing Our 24-Hour Cancer Clinic

Learn how this dedicated 24-hour outpatient clinic improved symptom management, minimized treatment plan interruptions, and reduced emergency department (ED) visits—while offering peace of mind to cancer patients. Averaging 130-140 patient visits each month, this clinic demonstrated a 10.7% decrease in ED utilization; a 56%, 32%, and 11% decrease in radiology, EKG, and lab utilization respectively. The Froedtert & the Medical College of Wisconsin 24-Hour Cancer Clinic also demonstrated an 18% hospital admission rate as compared to a 42% admission rate from the ED—all within the first 12 months of opening.

A pilot 24-hour urgent care oncology clinic reduces ED use and cuts costs

Patients undergoing active cancer treatment—namely, radiation therapy and chemotherapy—can experience a variety of symptoms, including uncontrolled pain, neutropenic fever, dehydration, electrolyte imbalance, diarrhea, anemia, and thrombocytopenia. These symptoms can occur any time of the day or night, and they may require immediate or urgent clinical assessment and treatment. Same-day appointments may be available to oncology patients under active treatment, but they are often limited. Patients who experience symptoms outside of business hours, or when same-day appointments are unavailable, are often directed to seek care in the emergency department (ED) or wait until the next business day.
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