After data showed that individuals living in two ZIP codes had a 12% and 15% no-show rate, compared to the average of 2.9% across all ZIP codes, this cancer program implemented a screening tool to initiate transportation discussions with patients before “non-compliance” with treatment became an issue. A pilot program addressed identified patient needs using an online transportation platform. Overall no-show appointments decreased by 48% and no-show incidence from patients living in the two at-risk ZIP codes dropped to 1.2% and 1.3%, respectively.
In 2017 Cone Health—a comprehensive healthcare network located in Greensboro—launched its vision for a “bold new future”—a future where the tradition of health and well-being is woven into the fabric of its communities. Patients with cancer who face transportation barriers often find themselves at a crossroads: They must either continue to piece together various forms of assistance to try to complete a treatment regimen and protocol or throw in the towel altogether. Instead of reacting to patients’ needs after they fall out of compliance with their specified treatment, Cone Health pledged to proactively offer and find transportation assistance that meets all patient needs.
