Tracking Financial Assistance Benefits with Dedicated EHR Workflows

Lacy Sheets, MBA, Manager Revenue Cycle, St. Luke's Health System
Rifeta Kajdic, Oncology Program Manager, St. Luke's Health System
Gina Hampton, Revenue Application Specialist, St. Luke's Health System

Effectively tracking patient applications for free medications or copay assistance can be an unwieldy, time-consuming, and frustrating task, putting patients at risk of falling through the cracks. By having its revenue cycle and patient access staff collaborate on developing an efficient method of tracking these patients, St. Luke’s Cancer Institute has effectively increased patient satisfaction and reduced billing errors. In this session, you will learn how St. Luke’s accomplished this task by building into its EHR a process that allows for a dedicated standardized review of billing free medication.
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